At Nex Claim Systems, we are committed to providing high-quality, accurate Medicaid billing and revenue cycle management services tailored to your agency’s specific needs. Each billing cycle, claims batch, or service engagement is considered “completed” only after processing, reporting, and client confirmation.
Due to the specialized and service-based nature of our billing operations, we do not accept refunds for services that have already been performed, submitted, or processed on your behalf.
However, if you identify any billing errors, discrepancies, or inconsistencies with the agreed service scope upon delivery of a report or completed billing cycle, we kindly ask you to follow these steps:
Our team will promptly investigate your concern and implement the necessary corrections, in line with the original service agreement. Please note: Requests submitted beyond the 24-hour window may be treated as part of a new service request or fall under our ongoing support and maintenance terms, depending on the nature of the issue.
Thank you for choosing Nex Claim Systems as your trusted Medicaid billing partner.